General Support
Getting Started
PLEASE DO NOT PLUG THE UNIT INTO YOUR VEHICLE UNTIL YOU HAVE SET UP
THE BACKOFFICE SOFTWARE ON YOUR COMPUTER.
FOLLOW THESE 3 SIMPLE STEPS TO GET THE BACKOFFICE SET UP:
1. Please buy your monthly or annual software subscription if you haven’t already subscribed:
https://www.youtube.com/watch?v=Z4Dw2wtFiV4
2. Set up your Back Office System FIRST. This is very important as the Back Office software generates the invitation keys for your ELD Devices & Drivers.
Please note that Device, Home Terminal & Vehicle Management
are found in the FLEET MANAGEMENT menu option:
https://www.youtube.com/watch?v=wbm_JBwdmjg
3. Pair your smartphone or tablet to the EZ-ELD device and create your Driver Account: https://www.youtube.com/watch?v=kJ8agOVUpy8
If you want to compare EZ-ELD with other providers on price and features, try our Ready Reckoner.
If you are already a customer, here’s how to buy your subscription(s). You need one subscription and EZ-ELD device for every truck in your fleet.
We have a super-useful video channel on YouTube, full of ‘how to’ videos to help you out.
Drivers
How to install the EZ-ELD device in your truck.
Driver: how to get started and set up a driver account.
Driver: The App main screen explained
Driver: what to do during a Roadside Inspection
Driver: download the Quick Start Guide and User Manual.
For more information, check out the Driver support section.
Backoffice
Before you can get set up, you need to buy a subscription.
Getting started in 4 easy steps.
How to add a device.
How to add vehicles
And finally, how to add drivers(s).
For more information, check out the Backoffice support section.
If your questions aren’t answered here, please contact us and we will respond as quickly as possible.